Refund policy

Last updated: August 10, 2026

At Orvico, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, please contact us so we can help you with your return or refund.

1. Right of Withdrawal

If you are a consumer purchasing from France or another applicable European Union country, you generally have the right to cancel your purchase within 14 days from the date you receive your order, without having to provide a reason.

To exercise this right, please contact us within the applicable 14-day period and let us know that you wish to return your order.

After notifying us, you must return the product within the applicable period specified by law.

The product should be returned in a condition that allows us to verify its nature, characteristics and functioning. You may handle the product as reasonably necessary to inspect it, but you may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

2. How to Request a Return

To request a return, please contact us at:

Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]

Please include:

  • Your order number

  • Your name

  • The product you wish to return

  • The reason for the return, if applicable

  • Photos or other evidence if the product is damaged or defective

Please do not send a product back to the supplier or any address other than the return address provided by Orvico. We will provide you with the appropriate return instructions.

3. Return Shipping Costs

For returns made because you have changed your mind, you are generally responsible for the direct cost of returning the product, where permitted by applicable law and where we have informed you of this responsibility before your purchase.

If the product is defective, damaged, incorrect, or does not conform to the product description, Orvico will handle the return in accordance with applicable consumer-protection laws.

4. Defective, Damaged or Incorrect Products

Please contact us as soon as possible if you receive:

  • A damaged product

  • A defective product

  • The wrong product

  • A product that is materially different from its description

Please provide photographs or other relevant information where possible so that we can assess the issue and determine the appropriate solution.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

Nothing in this policy limits your statutory consumer rights.

5. Refunds

Once your return has been received and assessed, we will process an eligible refund in accordance with applicable law.

Where a refund is due, the refund will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you or required by law.

Where applicable, refunds will include the standard delivery cost paid for the original order. Additional costs resulting from choosing a more expensive delivery option are generally not refundable.

For a withdrawal exercised under the applicable 14-day right, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

6. Products That Cannot Be Returned

Certain products may be excluded from the right of withdrawal where an applicable legal exception exists.

Examples may include:

  • Products made specifically to your specifications or clearly personalized

  • Certain sealed products that cannot be returned for health or hygiene reasons once unsealed

  • Perishable goods

  • Other products for which an applicable legal exception applies

If a particular product is subject to a return restriction, this will be communicated where required before purchase.

7. Exchanges

Orvico does not generally offer direct product exchanges.

If you receive a defective, damaged or incorrect product, please contact us. Depending on the circumstances and applicable law, we may provide a replacement or another appropriate remedy.

8. Legal Consumer Rights

This policy does not affect or restrict any mandatory consumer rights that apply to your purchase.

For customers in the European Union, statutory consumer protections may provide rights concerning withdrawal, defective goods and goods that do not conform to the contract.

Where applicable, these legal rights take precedence over any conflicting provision of this policy.

9. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes to our business, products, procedures or applicable legal requirements.

The version published on our website at the time of your purchase will apply to that purchase, subject to any mandatory legal requirements.

10. Contact Us

If you have questions about a return, refund or defective product, please contact us:

Orvico
Email: ovrico25@gmail.com
Website: https://orvico.store